By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions.
If you are unhappy with any aspect of these, then you should contact customer service at firstname.lastname@example.org before placing an order with us.
These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.
This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.
A Contract between the customer and E M M A J A N E K N I G H T for the sale of our products will only exist once an order has been accepted, processed and dispatched (at which point the buyers credit/debit card will be charged for the value of the goods dispatched). This does not affect the customer's statutory rights.
Prices and availability of goods is subject to change without notice.
Your Right To Cancel
Under the Consumer Protection (distance selling) Regulations 2000, You have a statutory right (exercisable up to and including the seventh working day after the day of delivery), to cancel your order for any reason and receive a full refund.
If you have recently placed an order with us and wish to cancel it, please email us at email@example.com quoting your Name, Order Number and Date order placed. You will receive written email confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.
If you wish to return any items purchased online at www.emmajaneknight.com, please follow the following steps:
Return of Faulty, Incorrect or Sub-Standard Products
||If you wish to return an item, you must notify your intention to return it, in writing, within 7 working days from the date you received your goods. The item(s) must then be returned within 14 days of invoice date (UK customers); 21 days (Europe excluding UK); 28 days (Rest of the World).
With regards to bespoke crystal finishing’s to cashmere designs, all must be agreed and signed off by the client and EmmaJane Knight with detailed specifications. Once a cashmere garment has been altered to suit the client according to these specifications, the garment cannot be returned.
||All items must be returned in unused (re-saleable) condition.
||You are entitled to a refund within 30 days of returning your item once it has been agreed in writing by EmmaJane Knight that the returned item will be accepted as it is unused (re-saleable condition).
||The customer is responsible for the postage costs incurred when returning an item. Goods must be returned with proof of purchase by registered post only. We cannot be held responsible for any item returned to us in any other way.
||Any item purchased at a sales venue, by telephone, mail order or internet, must be returned directly to:
e j k cashmere
122 Albert Palace Mansions
London SW11 4DJ
Please follow the same procedures as above. However, if the products you return are faulty, Incorrect or damaged in transit, we will refund you the cost of the return postage, as well as the goods and your original postage and packing charge.
If you need more information on sizes or have any other queries, please call +44 (0)7967 974 920, or email firstname.lastname@example.org
Payment and Taxes
We accept payment by credit card or E M M A J A N E K N I G H T
Gift Vouchers. We currently accept Visa, MasterCard, Delta, Switch & Amex. All transactions are shown in £ sterling.
All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 17.5%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.
If your goods are in stock they will be dispatched within two week of receiving the order by registered post. However, most orders are dispatched within a few days. If, for some reason they are out of stock, we will inform you of this by email or phone.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.
Disclaimer & Limitations of liability
E M M A J A N E K N I G H T
does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.
To the fullest extent permitted by law and save as provided above, neither E M M A J A N E K N I G H T
, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of E M M A J A N E K N I G H T
or any of its members, agents or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.
"The limitations of liability in these conditions shall apply equally for the benefit of E M M A J A N E K N I G H T’s label, e j k
and any other associated company of e j k
as if references to e j k
included references to each such associated company."
While e j k
uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and e j k
will not be responsible for any errors or omissions or for the results arising from the use of such information
While e j k
takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.
Further, e j k
will not be responsible nor liable for your use of any other websites which you may access via links within this website. e j k
does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with e j k
The entire liability of e j k
under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.
e j k
will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.
e j k
may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of e j k
No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.
Copyright and Trademark
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of e j k
or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:
Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with e j k
Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.
e j k cashmere
122 Albert Palace Mansions
London SW11 4DJ